Frequently Asked Questions

PRODUCTS FAQ

For Support surrounding your product and order experience, please click here.

1) I have questions about factory recertified products on direct.playstation.com. Where can I get more information?

2) I have questions about PlayStation product setup and installation. Where can I get help?

  • Please click here for Hardware support options.
  • PlayStation 5 family management features can help to manage the experience your children can have on PS5. View this video to learn more.